FAQs

How do I order masks?
The quickest way to get your order started is to purchase your masks via our online shop. Alternatively you can email us at [email protected] and we’ll send you an invoice with payment options via email. Please include the following details:
– Which masks you would like to order (please include relevant sizes and skin tones where appropriate)
– Your billing address
– Your shipping address (if different to your billing address)
– A contact telephone number (for smooth delivery of your masks)

How can I pay for my mask order?
– Credit card or debit card.
– Bank Transfer (Once you place your order we will send you an invoice with transfer details).
– Cheque – (GBP only please. No other currencies can be accepted by cheque).

I’ve placed my order, when will I receive my masks?
Our masks are hand made to order. Dispatch time is currently approximately four weeks from receipt of payment (six weeks for leather masks). All UK and international orders are shipped with insurance and tracking.

What are the shipping costs?
We ship our masks worldwide. Shipping costs will vary due to order size and final shipping destination. If you are purchasing masks via our online shop shipping costs are calculated automatically once you reach the Checkout page. All UK and international orders are shipped with insurance and tracking.

Is VAT included in my order?
All our masks are listed on our website excluding VAT. VAT is due on all orders shipped to destinations within UK jusrisdiction and will be applied on the Checkout page of our online shop. Please be aware that orders shipped to destinations outside the UK may be liable for import taxes/duties. Strangeface Masks is not responsible for any taxes or charges outside UK jurisdiction.

I am VAT registered. Can my order be ‘zero rated’ for VAT?
If you are ordering from within the UK VAT zone and are VAT registered please email us at [email protected] with your order and valid VAT number and we will zero rate your order.

I’m using a freight forwarder. How can I reclaim the VAT on my order?
VAT can be reclaimed directly from the appropriate authority or refunded upon receipt of official documentary evidence that these specific goods have been shipped to their final destination outside the VAT zone within three months of dispatch from our workshop. Documentary evidence needs to include your invoice number and our company name ‘Strangeface Masks’. Unfortunately we will not be able to refund VAT unless these criteria are fulfilled.

I’m ordering masks for my school/college/university. Can I get an educational discount on my order?
We try to keep the prices of our masks as low as possible without compromising on quality. We want them to be as accessible as possible for practitioners and educational establishments alike. For this reason our discounts are built into the price of masks sets which offer significant saving to purchasing masks individually.

What are the masks made of?
Our masks are made of HIPS (High Impact Polystyrene Sheets) which is a durable and lightweight plastic. They are hand painted and glazed to performance standard finish. Any fur used for eyebrows and moustaches is high quality artificial fur.

I have a problem with my masks, what should I do?
In the unlikely event that you have a problem with one of your masks please email us at [email protected] explaining the problem. Please include any photographs which may help us to solve the problem for you.

Please see our Returns Policy for further details.