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Payment methods
- Credit card or debit card.
- Bank Transfer (Once you place your order we will send you an invoice with transfer details).
VAT
All our masks are listed on our website excluding VAT. VAT on your order will be calculated on the Checkout page of our online shop once you have entered your shipping address. Please be aware that orders shipped to destinations outside the UK may be liable for import taxes/duties. Strangeface Masks is not responsible for any taxes or charges outside UK jurisdiction.
If you are ordering from within the UK VAT zone and are VAT registered please email us at [email protected] with your order and valid VAT number and we will zero rate your order.
If you are using a freight forwarder, VAT can be reclaimed directly from the appropriate authority or refunded upon receipt of official documentary evidence that these specific goods have been shipped to their final destination outside the VAT zone within three months of dispatch from our workshop. Documentary evidence needs to include your invoice number and our company name ‘Strangeface Masks’. Unfortunately we will not be able to refund VAT unless these criteria are fulfilled.
Delivery times
Please note that our masks are hand made to order. Dispatch time is currently approximately four weeks from receipt of payment (six weeks for leather masks). All orders are shipped with end-to-end tracking. Please get in touch if you have any questions:
+44 (0)1892 529 813
Strangeface Masks, The Yard, 2a Speldhurst Rd, Southborough TN4 0DP