Our products are hand made to order. All orders are processed and shipped within four weeks of receipt of payment. Orders will only begin to be processed once full payment has been received.
When you have placed an order you will receive an email confirmation of receipt of your order and payment.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
Shipping Charges
Shipping charges for your order will be calculated and displayed at the checkout page of our online shop.
Delivery to UK addresses
Orders dispatched to UK addresses will be sent via Royal Mail 48 Tracked service which aims to deliver in two to three working days. All orders are tracked end-to-end and require a signature upon delivery.
International Shipping
We ship our masks to destinations all over the world. However, we currently do not ship to: Afghanistan, Dominica, Guinea-Bissau, Libya, Moldova, Russia, Somalia, South Sudan, St Vincent & The Grenadines, Syria, Ukraine, Ukraine- Crimea region, Venezuela, Yemen.
Taxes for International Shipping
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Strangeface Masks is not responsible for these charges if they are applied and are your responsibility as the customer.
Shipping with Freight Forwarder
VAT can be reclaimed directly from the appropriate authority or refunded upon receipt of official documentary evidence that these specific goods have been shipped to their final destination outside the VAT zone within three months of dispatch from our workshop. Documentary evidence needs to include your invoice number and our company name ‘Strangeface Masks’. Unfortunately we will not be able to refund VAT unless these criteria are fulfilled.
Shipping to P.O. Boxes
We regret that we currently are not able to ship to P.O. Boxes. Please provide an alternative shipping address.
Refunds/Returns/Exchanges
You have 14 days to cancel your order after receiving it, and a further 14 days to send masks back for a full refund (including outward delivery costs).
If you would like to return the mask(s), Any returns must be unworn and in their original condition and packaging, and you must have your receipt or delivery documents as proof of purchase.
Please see our Returns Policy for more information.
Damaged Items
Our orders are shipped in strong packaging. However, in the unlikely event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your tracking number and photos of the damaged packaging and the item’s condition. We address these on a case-by-case basis and always strive to bring about a swift and satisfactory outcome.
If you have any further questions, please don’t hesitate to contact us at [email protected]